FAQs

Our inventory is sold from our warehouses in China and United States with a select few items from other distributors in other countries, based on geographic proximity and the product itself. 

We ship anywhere in the world so it will depend on your country of residence as not all of our merchandise ship from the corresponding and appropriae warehouse. We want to make sure you get your items as quickly as possible so we process orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day.

We ship anywhere in the world so it will depend on your country of residence as not all of our merchandise ship from the same warehouse. We want to make sure you get your items as quickly as possible so we process orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day.

You are solely responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.

Your Tracking Number may take up to 48 hours to be registered into the system after you’ve placed the order. As an alternative, you may use your email address. If 48 hours have passed and you haven’t received an email with your Tracking Number, please write to us at support@theluxelifestyle.co  Please keep in mind that if 48 hours haven’t passed since your purchase, your Tracking Number hasn’t been registered in the system and we cannot proceed to retrieve this information.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. Your order may be delivered to you by either the local post office or a local courier. Depending on your location, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected. 

 

You will receive an email containing the details of your order. In this mail, you will be provided with a unique Order ID (eg. #1234), and a listing of the item(s) you have ordered. 

We always recommend checking your SPAM/ JUNK FOLDER if you have not received an order confirmation. If you still do not see it there, please feel free to contact our customer support and we’ll send it again right away. 

If you need to change or cancel your order, please contact us using our contact form on the Contact Us page and it must before 24 hours has passed from the time of the order. Please note that any orders that have already been processed cannot be canceled. 

We adhere to top-notch industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (Secure Socket Layer technology) , which is widely used on the Internet for processing payments. We don’t sell, lease or otherwise distribute any personal customer information. 

Not satisfied with the product? That's okay, it happens and we understand. We will accept returns in the following situations:

• It did not fit
• You did not receive it 
• It is defective 
• It is incomplete 
• It is incorrect

We have a hassle-free returns policy but please take note that all items purchased from us must be in their original condition and requires pictures for us to process returns. We can exchange the product, or process the refund of the item cost (excluding shipping costs). 

Yes, as long as you have met our returns criteria, returns are free. You only need to pay for shipping. 

Unfortunately these things happen, but no need to worry. Simply send us a note at support@theluxelifestyle.co with a picture of the damaged product and we will do the rest. We make the process as easy and convenient as possible as we care for each and every customer.